Blog
The Matterping blog: client communication for law firms.
Practical, sourced ideas for keeping clients informed and happy on fixed-fee work, from cutting chasing calls to asking for feedback while you can still act on it, plus news from Matterping, including the launch of Pulse.
5 October 2026
Why I’m so excited about Pulse
Ian, VP of Matterping, on why Pulse is the feature he’s proudest of: one-tap feedback, every No reaching a person, and happier clients.
Read more5 October 2026
My five favourite Matterping features, by Ian, VP of Matterping
Ian, VP of Matterping, picks the five features he thinks make the biggest difference to law firms and their clients, from one-click updates to Pulse.
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5 October 2026
Introducing Pulse: client check-ins for law firms
Pulse asks clients a one-tap Yes or No question on WhatsApp at the start, midway and end of their matter, and alerts your reviewer to every No.
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5 October 2026
Why law firms should check in during the matter, not after it
End-of-matter surveys arrive too late to help. Why a short client check-in at the start and midway catches problems while you can still fix them.
Read more5 October 2026
What "any news?" calls really cost a fixed-fee practice
There is no reliable figure for how many calls are clients chasing. What the research says about chasing calls, and how to work out your own cost.
Read moreSee Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.