Seconds per update
Complete a stage and the client is told, in your firm's name. No drafting, no phone tag.
For road traffic and motoring teams
Motoring offence updates, right up to the hearing.
Defending road traffic offences in the magistrates’ court is typically fixed-fee work, and clients worried about losing their licence want to know what’s happening. Matterping sends a clear update at each stage, automatically.
Your Firm SolicitorsWhatsApp
Update from Your Firm Solicitors on your matter MOT-0214: "Prosecution papers received" is now complete. What happens next: we are reviewing the evidence and will contact you to discuss your options before the hearing.
Why clients chase
A lot riding on one hearing.
For many motoring clients, their licence is their livelihood. The wait for prosecution papers and a hearing date is a worrying time, and silence leads to calls.
Most cases are quick, with a handful of stages, which makes automatic updates simple to set up and easy for clients to follow.
Built for fixed-fee work
Road traffic defence is widely sold at fixed fees. Each "has the court been in touch?" call is unpaid time on a matter that’s already price-sensitive.
Chasing calls on a fixed feeUnpaid time
Automatic stage updatesMore margin per matter
Example: summary road traffic offence
Every stage, explained as it happens.
Set up your stages once, with wording that suits your clients. When a fee earner completes a stage, the client gets a short WhatsApp update saying what has happened and what comes next.
This example is illustrative: you choose your own stages and wording, add any your process needs, and skip any that don't apply.
- Instructions receivedWe have opened your file. Next we request the prosecution papers.
- Prosecution papers receivedWe are reviewing the evidence against you.
- Advice givenWe have advised you on your options. Next we prepare for the hearing.
- Hearing date confirmedYour hearing is listed. We will send you the details of where and when.
- Hearing concludedYour hearing has taken place. We will confirm the outcome and what it means for you.
"Details of what services are included in the price displayed, including the key stages of the matter and likely timescales for each stage."
SRA Transparency Rules
You've published the stages. Now tell clients as they happen.
The SRA Transparency Rules require firms to publish price and service information, including the key stages and likely timescales, for advice and representation at the magistrates’ court in relation to summary only road traffic offences dealt with at a single hearing. Matterping turns those published stages into live updates for each client.
Built for motoring offences teams.
Replies on the file
Client replies land on their matter and flag it for the fee earner. Unmatched replies go to a shared inbox.
Check in with Pulse
One-tap Yes or No feedback questions, with every No sent straight to your reviewer. Pulse
Consent and opt-outs
WhatsApp consent recorded for every client, and STOP honoured straight away.
Quiet hours
Updates finished in the evening wait until the morning.
Text message backup
Clients without WhatsApp get the same update by text.
Questions firms ask
Can we send the hearing details by WhatsApp?
You can include the date in your stage wording or adjust the message for that client. Keep sensitive detail for a call or letter.
Are cases quick enough to be worth it?
Short cases with a few stages are ideal: clients get a message at every step, and your team ticks each one off in seconds.
Do clients need to download anything?
No. Updates arrive on WhatsApp, or as a normal text message for clients who prefer it or don’t use WhatsApp. There is no app, portal or password.
Who writes the messages?
Your firm. Each stage has a short, plain-English explanation and a "what happens next" line, written once and reused on every matter. Fee earners can adjust the wording for an individual client before an update goes.
More fixed-fee practice areas
Wills and LPAs
Draft, signing and Office of the Public Guardian registration, explained as they happen.
Wills and LPAs updatesImmigration
Applications and appeals, from document checklist to Home Office decision.
Immigration updatesEmployment law
Settlement agreements and tribunal claims, for employees and employers.
Employment law updatesSee Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.