Seconds per update
Complete a stage and the client is told, in your firm's name. No drafting, no phone tag.
For licensing teams
Premises licensing updates for busy business clients.
Licensing applications for business premises are commonly fixed-fee work, and clients waiting to open or change how they trade need to know where they stand. Matterping updates them at each stage, automatically.
Your Firm SolicitorsWhatsApp
Update from Your Firm Solicitors on your matter LIC-0088: "Application submitted" is now complete. What happens next: the licensing authority will now run its consultation period. We will let you know if any representations are made.
Why clients chase
Opening dates depend on it.
Business clients have opening dates, staff and stock waiting on a licence. Consultation periods and hearings are fixed by the process, so clients want regular reassurance that things are on track.
An update at each stage keeps them informed without your team fielding calls.
Built for fixed-fee work
Licensing applications are often quoted at a fixed fee. Calls asking whether the licence has come through are time the fee doesn’t pay for.
Chasing calls on a fixed feeUnpaid time
Automatic stage updatesMore margin per matter
Example: new premises licence
Every stage, explained as it happens.
Set up your stages once, with wording that suits your clients. When a fee earner completes a stage, the client gets a short WhatsApp update saying what has happened and what comes next.
This example is illustrative: you choose your own stages and wording, add any your process needs, and skip any that don't apply.
- Application preparedYour application is ready for you to check and sign.
- Application submittedThe licensing authority has the application. The consultation period now runs.
- Consultation period endedThe consultation period is over. We will tell you whether any representations were made.
- Hearing listedA hearing has been arranged to consider representations. We will prepare you for it.
- Licence grantedYour premises licence has been granted. We will send you the details.
"Details of what services are included in the price displayed, including the key stages of the matter and likely timescales for each stage."
SRA Transparency Rules
You've published the stages. Now tell clients as they happen.
The SRA Transparency Rules require firms to publish price and service information, including the key stages and likely timescales, for advice, assistance and representation in relation to licensing applications for business premises. Matterping turns those published stages into live updates for each client.
Built for licensing teams.
Replies on the file
Client replies land on their matter and flag it for the fee earner. Unmatched replies go to a shared inbox.
Check in with Pulse
One-tap Yes or No feedback questions, with every No sent straight to your reviewer. Pulse
Consent and opt-outs
WhatsApp consent recorded for every client, and STOP honoured straight away.
Quiet hours
Updates finished in the evening wait until the morning.
Text message backup
Clients without WhatsApp get the same update by text.
Questions firms ask
Can we update the client and their operations manager?
Each matter has one contact for updates. Record whoever the client wants kept informed, with their consent.
Can we skip the hearing stage if there are no objections?
Yes. Skip any stage that doesn’t apply and move straight to the next.
Do clients need to download anything?
No. Updates arrive on WhatsApp, or as a normal text message for clients who prefer it or don’t use WhatsApp. There is no app, portal or password.
Who writes the messages?
Your firm. Each stage has a short, plain-English explanation and a "what happens next" line, written once and reused on every matter. Fee earners can adjust the wording for an individual client before an update goes.
More fixed-fee practice areas
Wills and LPAs
Draft, signing and Office of the Public Guardian registration, explained as they happen.
Wills and LPAs updatesImmigration
Applications and appeals, from document checklist to Home Office decision.
Immigration updatesEmployment law
Settlement agreements and tribunal claims, for employees and employers.
Employment law updatesSee Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.