Business account, not personal phones
Updates come from your firm, with every message kept on the file, rather than from a caseworker’s own WhatsApp.
For immigration teams
Immigration updates clients can rely on.
Immigration applications and appeals are often fixed-fee work, and for clients the stakes could hardly be higher. Matterping sends a clear update at every stage, from the document checklist to the Home Office decision, so clients aren’t left wondering.
Your Firm SolicitorsWhatsApp
Update from Your Firm Solicitors on your matter IMM-0931: "Application submitted" is now complete. What happens next: your application is with the Home Office. Next you will need to attend your biometrics appointment. We will send you the details.
Why clients chase
Anxious clients, long decision times.
Immigration clients are waiting on decisions that affect their jobs, families and futures. Long periods with no news from the Home Office or the tribunal naturally lead to calls, emails and messages.
Many clients already use WhatsApp every day, often to keep in touch with family abroad. Sending updates there, in plain English, means they actually see them.
Built for fixed-fee work
Many immigration applications are quoted at a fixed fee. Calls asking whether the Home Office has decided yet are unpaid time on every one of them.
Chasing calls on a fixed feeUnpaid time
Automatic stage updatesMore margin per matter
Example: visa application
Every stage, explained as it happens.
Set up your stages once, with wording that suits your clients. When a fee earner completes a stage, the client gets a short WhatsApp update saying what has happened and what comes next.
This example is illustrative: you choose your own stages and wording, add any your process needs, and skip any that don't apply.
- Eligibility reviewedWe have reviewed your circumstances. Next we will send you a list of the documents we need.
- Document checklist sentPlease gather the documents on the list and send them to us.
- Documents reviewedWe have checked your documents and are preparing your application.
- Application submittedYour application is with the Home Office. Next is your biometrics appointment.
- Biometrics completedThank you for attending. We are now waiting for the Home Office decision.
- Decision receivedWe have the Home Office decision and will talk you through it.
"Details of what services are included in the price displayed, including the key stages of the matter and likely timescales for each stage."
SRA Transparency Rules
You've published the stages. Now tell clients as they happen.
The SRA Transparency Rules require firms to publish price and service information, including the key stages and likely timescales, for the preparation and submission of immigration applications (excluding asylum), and appeals to the First-tier Tribunal (Immigration and Asylum Chamber). Matterping turns those published stages into live updates for each client.
Built for immigration teams.
Consent recorded
Record each client’s agreement to WhatsApp updates, and how they gave it.
Keep detail out of messages
Say what has happened and what comes next. Keep personal detail for a call or a secure letter.
Seconds per update
Complete a stage and the client is told, in your firm's name. No drafting, no phone tag.
Replies on the file
Client replies land on their matter and flag it for the fee earner. Unmatched replies go to a shared inbox.
Check in with Pulse
One-tap Yes or No feedback questions, with every No sent straight to your reviewer. Pulse
Questions firms ask
Can we message clients who are abroad?
WhatsApp works internationally, so clients abroad can receive updates on their usual WhatsApp number. Talk to us in your demo about international numbers and text message backup.
Can updates be in other languages?
You write the wording for each stage, so you can set up matter types in the language your clients prefer.
Should we use WhatsApp for asylum clients?
Matterping is aimed at fixed-fee immigration applications and appeals. For any matter, only message clients who have agreed to it, on a number that is safe to use, and keep sensitive detail out of messages.
Do clients need to download anything?
No. Updates arrive on WhatsApp, or as a normal text message for clients who prefer it or don’t use WhatsApp. There is no app, portal or password.
Who writes the messages?
Your firm. Each stage has a short, plain-English explanation and a "what happens next" line, written once and reused on every matter. Fee earners can adjust the wording for an individual client before an update goes.
More fixed-fee practice areas
Wills and LPAs
Draft, signing and Office of the Public Guardian registration, explained as they happen.
Wills and LPAs updatesEmployment law
Settlement agreements and tribunal claims, for employees and employers.
Employment law updatesMotoring offences
Road traffic cases in the magistrates’ court, from papers to hearing.
Motoring offences updatesSee Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.