Seconds per update
Complete a stage and the client is told, in your firm's name. No drafting, no phone tag.
For debt recovery teams
Debt recovery updates your business clients will value.
Debt recovery is often priced at fixed fees per stage, and business clients want to know when they’ll be paid. Matterping updates them automatically as each matter moves from letter before action to judgment and enforcement.
Your Firm SolicitorsWhatsApp
Update from Your Firm Solicitors on your matter DEBT-1180: "Letter before action sent" is now complete. What happens next: the debtor has a set period to pay or respond. If they don’t, we will discuss issuing a claim with you.
Why clients chase
Clients want to know when they’ll be paid.
Credit controllers and business owners chase their solicitors for the same reason they chase their debtors: they need to know where things stand. High volumes of small matters make that a lot of calls.
Clear stage updates show clients the process is moving, even when it’s the debtor who’s slow.
Built for fixed-fee work
Debt recovery is commonly priced at fixed fees for each stage. On high-volume, low-value matters, chasing calls can quickly cost more than the fee.
Chasing calls on a fixed feeUnpaid time
Automatic stage updatesMore margin per matter
Example: debt claim
Every stage, explained as it happens.
Set up your stages once, with wording that suits your clients. When a fee earner completes a stage, the client gets a short WhatsApp update saying what has happened and what comes next.
This example is illustrative: you choose your own stages and wording, add any your process needs, and skip any that don't apply.
- Instructions receivedWe have opened your file and will send a letter before action.
- Letter before action sentThe debtor has a set period to pay or respond.
- Claim issuedWe have issued a claim at court. The debtor will be served and given time to respond.
- Judgment obtainedThe court has entered judgment. We will discuss enforcement options with you.
- Enforcement startedWe have started enforcement. We will update you as soon as there is progress.
- PaidThe debt has been paid. We will send the money to you.
"Details of what services are included in the price displayed, including the key stages of the matter and likely timescales for each stage."
SRA Transparency Rules
You've published the stages. Now tell clients as they happen.
The SRA Transparency Rules require firms to publish price and service information, including the key stages and likely timescales, for debt recovery up to the value of £100,000, for business clients. Matterping turns those published stages into live updates for each client.
Built for debt recovery teams.
Replies on the file
Client replies land on their matter and flag it for the fee earner. Unmatched replies go to a shared inbox.
Check in with Pulse
One-tap Yes or No feedback questions, with every No sent straight to your reviewer. Pulse
Consent and opt-outs
WhatsApp consent recorded for every client, and STOP honoured straight away.
Quiet hours
Updates finished in the evening wait until the morning.
Text message backup
Clients without WhatsApp get the same update by text.
Questions firms ask
Can updates go to a business rather than a person?
Updates go to the contact you record for the matter, such as a credit controller, by WhatsApp or text.
We handle hundreds of small matters. Does it scale?
Yes. Departments and permissions keep each team focused, and stage updates take a click. Pricing is by active matter, with unlimited users.
Do clients need to download anything?
No. Updates arrive on WhatsApp, or as a normal text message for clients who prefer it or don’t use WhatsApp. There is no app, portal or password.
Who writes the messages?
Your firm. Each stage has a short, plain-English explanation and a "what happens next" line, written once and reused on every matter. Fee earners can adjust the wording for an individual client before an update goes.
More fixed-fee practice areas
Wills and LPAs
Draft, signing and Office of the Public Guardian registration, explained as they happen.
Wills and LPAs updatesImmigration
Applications and appeals, from document checklist to Home Office decision.
Immigration updatesEmployment law
Settlement agreements and tribunal claims, for employees and employers.
Employment law updatesSee Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.