Seconds per update
Complete a stage and the client is told, in your firm's name. No drafting, no phone tag.
For employment law teams
Employment law updates, from first advice to tribunal.
Settlement agreements and tribunal claims are often handled on fixed fees, and both involve long waits on the other side and the tribunal. Matterping keeps claimants and employers informed at every stage, automatically.
Your Firm SolicitorsWhatsApp
Update from Your Firm Solicitors on your matter EMP-0577: "Claim submitted" is now complete. What happens next: your claim has been sent to the Employment Tribunal. The employer will be asked to respond, and we will update you when they do.
Why clients chase
Stressful disputes, slow timetables.
Employees bringing a claim are often out of work and worried about money. Employers want to know what’s happening and what it might cost. Both ring when they haven’t heard anything.
Tribunal timetables can run for months. A short update at each step, saying who you are waiting on, removes most of the "any news?" calls.
Built for fixed-fee work
Settlement agreement advice is commonly a fixed fee, often paid by the employer, and some firms offer fixed fees for tribunal stages. Every chasing call is time the fee doesn’t cover.
Chasing calls on a fixed feeUnpaid time
Automatic stage updatesMore margin per matter
Example: unfair dismissal claim
Every stage, explained as it happens.
Set up your stages once, with wording that suits your clients. When a fee earner completes a stage, the client gets a short WhatsApp update saying what has happened and what comes next.
This example is illustrative: you choose your own stages and wording, add any your process needs, and skip any that don't apply.
- Early conciliation startedWe have started ACAS early conciliation, which must happen before a claim can be made.
- Claim submittedYour claim has been sent to the Employment Tribunal.
- Response receivedThe employer has responded to your claim. We will review it with you.
- Documents exchangedBoth sides have shared the relevant documents. Next we prepare witness statements.
- Witness statements exchangedStatements have been exchanged. Next is preparation for the hearing.
- HearingThe hearing has taken place. We will let you know as soon as we have the outcome.
"Details of what services are included in the price displayed, including the key stages of the matter and likely timescales for each stage."
SRA Transparency Rules
You've published the stages. Now tell clients as they happen.
The SRA Transparency Rules require firms to publish price and service information, including the key stages and likely timescales, for advice and representation for employees bringing Employment Tribunal claims for unfair or wrongful dismissal, and for employers defending them. Matterping turns those published stages into live updates for each client.
Built for employment law teams.
Replies on the file
Client replies land on their matter and flag it for the fee earner. Unmatched replies go to a shared inbox.
Check in with Pulse
One-tap Yes or No feedback questions, with every No sent straight to your reviewer. Pulse
Consent and opt-outs
WhatsApp consent recorded for every client, and STOP honoured straight away.
Quiet hours
Updates finished in the evening wait until the morning.
Text message backup
Clients without WhatsApp get the same update by text.
Questions firms ask
Does it work for settlement agreements?
Yes. A settlement agreement might only have a few stages, such as draft received, advice given, terms negotiated and agreement signed, and each can send a short update.
Can we use it for employer clients?
Yes. Updates go to whichever contact you record for the matter, by WhatsApp or text.
Can we skip stages that don’t apply?
Yes. Matters that settle early can skip straight to the end, and you can add stages for anything your process needs.
Do clients need to download anything?
No. Updates arrive on WhatsApp, or as a normal text message for clients who prefer it or don’t use WhatsApp. There is no app, portal or password.
Who writes the messages?
Your firm. Each stage has a short, plain-English explanation and a "what happens next" line, written once and reused on every matter. Fee earners can adjust the wording for an individual client before an update goes.
More fixed-fee practice areas
Wills and LPAs
Draft, signing and Office of the Public Guardian registration, explained as they happen.
Wills and LPAs updatesImmigration
Applications and appeals, from document checklist to Home Office decision.
Immigration updatesMotoring offences
Road traffic cases in the magistrates’ court, from papers to hearing.
Motoring offences updatesSee Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.