Seconds per update
Complete a stage and the client is told, in your firm's name. No drafting, no phone tag.
For leasehold teams
Lease extension updates, from valuation to completion.
Lease extensions are often handled for a fixed fee, and they can take months of notices, counter-notices and negotiation. Matterping keeps leaseholders informed at every step, so they understand why it takes time.
Your Firm SolicitorsWhatsApp
Update from Your Firm Solicitors on your matter LEA-0151: "Notice of claim served" is now complete. What happens next: the landlord has a set period to reply with a counter-notice. We will let you know as soon as we hear.
Why clients chase
A long process clients don’t understand.
Most leaseholders extend a lease once in their lives, often because they want to sell or remortgage. The formal notices and waiting periods are unfamiliar, and silence makes them anxious.
An update at each step explains what the landlord has to do next, and roughly when.
Built for fixed-fee work
Lease extensions are often quoted at a fixed fee for the legal work. A process that runs for months invites a lot of chasing, all of it unpaid.
Chasing calls on a fixed feeUnpaid time
Automatic stage updatesMore margin per matter
Example: statutory lease extension
Every stage, explained as it happens.
Set up your stages once, with wording that suits your clients. When a fee earner completes a stage, the client gets a short WhatsApp update saying what has happened and what comes next.
This example is illustrative: you choose your own stages and wording, add any your process needs, and skip any that don't apply.
- Valuation instructedWe have asked a valuer to assess the premium for your lease extension.
- Notice of claim servedWe have served notice on the landlord, who has a set period to respond.
- Counter-notice receivedThe landlord has replied. We will review their proposals with you.
- Terms agreedThe premium and terms are agreed. Next we prepare the new lease.
- New lease completedYour lease has been extended. We will register it at HM Land Registry.
Built for lease extensions teams.
Replies on the file
Client replies land on their matter and flag it for the fee earner. Unmatched replies go to a shared inbox.
Check in with Pulse
One-tap Yes or No feedback questions, with every No sent straight to your reviewer. Pulse
Consent and opt-outs
WhatsApp consent recorded for every client, and STOP honoured straight away.
Quiet hours
Updates finished in the evening wait until the morning.
Text message backup
Clients without WhatsApp get the same update by text.
Questions firms ask
Does it work alongside a sale?
Yes. Run the lease extension as its own matter with its own stages, alongside your conveyancing matter type.
Can the stages reflect the current legislation?
Yes. You write the stages, so they always match the procedure your firm follows, including recent leasehold reforms.
Do clients need to download anything?
No. Updates arrive on WhatsApp, or as a normal text message for clients who prefer it or don’t use WhatsApp. There is no app, portal or password.
Who writes the messages?
Your firm. Each stage has a short, plain-English explanation and a "what happens next" line, written once and reused on every matter. Fee earners can adjust the wording for an individual client before an update goes.
More fixed-fee practice areas
Wills and LPAs
Draft, signing and Office of the Public Guardian registration, explained as they happen.
Wills and LPAs updatesImmigration
Applications and appeals, from document checklist to Home Office decision.
Immigration updatesEmployment law
Settlement agreements and tribunal claims, for employees and employers.
Employment law updatesSee Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.