Seconds per update
Complete a stage and the client is told, in your firm's name. No drafting, no phone tag.
For landlord and tenant teams
Possession claim updates landlords can follow.
Possession claims for landlords are frequently sold at a fixed fee, and landlords losing rent want to know exactly where their case is. Matterping updates them at every stage, from serving notice to getting possession back.
Your Firm SolicitorsWhatsApp
Update from Your Firm Solicitors on your matter POS-0366: "Possession claim issued" is now complete. What happens next: the court will send the claim to the tenant and set a hearing date. We will let you know as soon as it is listed.
Why clients chase
Every week costs the landlord money.
Landlords chasing possession are often losing rent each week, so they want regular news. Court timescales are outside your control, which is exactly when an update stops a call.
Keep the wording general: what has happened, what happens next, and who you are waiting on.
Built for fixed-fee work
Possession claims are often quoted at fixed fees per stage. Frequent calls from landlords asking about court dates are unpaid time on every one.
Chasing calls on a fixed feeUnpaid time
Automatic stage updatesMore margin per matter
Example: possession claim
Every stage, explained as it happens.
Set up your stages once, with wording that suits your clients. When a fee earner completes a stage, the client gets a short WhatsApp update saying what has happened and what comes next.
This example is illustrative: you choose your own stages and wording, add any your process needs, and skip any that don't apply.
- Notice servedWe have served notice on the tenant. Next we wait for the notice period to end.
- Notice period endedIf the tenant hasn’t left, we can now issue a possession claim.
- Possession claim issuedThe court will send the claim to the tenant and set a hearing date.
- Hearing listedYour hearing date is set. We will confirm the details.
- Possession order madeThe court has made a possession order. We will explain what happens if the tenant doesn’t leave.
- EnforcementWe have applied to enforce the order. We will update you when an eviction date is set.
Built for landlord possession teams.
Replies on the file
Client replies land on their matter and flag it for the fee earner. Unmatched replies go to a shared inbox.
Check in with Pulse
One-tap Yes or No feedback questions, with every No sent straight to your reviewer. Pulse
Consent and opt-outs
WhatsApp consent recorded for every client, and STOP honoured straight away.
Quiet hours
Updates finished in the evening wait until the morning.
Text message backup
Clients without WhatsApp get the same update by text.
Questions firms ask
Do the stages match the current rules?
You write your own stages, so they always reflect the notices and procedures your firm uses, including any changes to the law.
Can letting agents receive the updates?
Updates go to the contact you record for the matter, with their consent. That can be the landlord or someone they ask you to keep informed.
Do clients need to download anything?
No. Updates arrive on WhatsApp, or as a normal text message for clients who prefer it or don’t use WhatsApp. There is no app, portal or password.
Who writes the messages?
Your firm. Each stage has a short, plain-English explanation and a "what happens next" line, written once and reused on every matter. Fee earners can adjust the wording for an individual client before an update goes.
More fixed-fee practice areas
Wills and LPAs
Draft, signing and Office of the Public Guardian registration, explained as they happen.
Wills and LPAs updatesImmigration
Applications and appeals, from document checklist to Home Office decision.
Immigration updatesEmployment law
Settlement agreements and tribunal claims, for employees and employers.
Employment law updatesSee Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.